Frequently Asked Questions
Find answers to popular questions about our services and solutions
We have expertise across multiple platforms including AWS, Google Cloud, Azure, and DigitalOcean. We help you choose the right provider for your needs and budget.
We use various protocols as appropriate: MQTT for real-time communication, Modbus for industrial devices, HTTP/REST for API integration, and LoRaWAN for long-range applications.
RACKSYNC is a technology company with over 14 years of experience in IoT, Smart Home, and Cloud Infrastructure. We provide design, installation, and maintenance services for automation systems for homes, buildings, and industrial factories.
We support devices from various brands including Google Home, Amazon Alexa, Apple HomeKit, Samsung SmartThings, and devices using Zigbee, Z-Wave, WiFi, and Matter standards.
Yes, we offer multiple maintenance service plans, from Basic with business hours support to Premium with 24/7 response team availability.
We offer on-site training at client offices, online via Zoom/Teams, and regular public workshops. You can choose the format that best suits your organization.
It depends on your needs. Cloud is suitable for flexibility and scalability. On-Premise is suitable for data requiring high security and low latency. We offer both options.
We provide services throughout Thailand, with our main service center in Bangkok. For large-scale projects, we can provide international services in certain cases.
Home Assistant is an open-source smart home platform that provides 100% privacy without relying on manufacturer clouds. It supports over 1,000 brands and offers unlimited customization possibilities.
We implement multi-layer security measures including data encryption, network segmentation, certificate-based authentication, and automatic firmware updates.
All equipment we install comes with manufacturer warranty. Additionally, we provide a 1-year installation warranty - if there are issues from installation, we'll fix it for free.
Yes, all participants receive a certificate from RACKSYNC certifying the skills learned. For certain courses, we also help prepare for Cloud provider certifications.
Pricing depends on the size and complexity of the project. We offer free consultation to assess your needs and provide appropriate pricing. Contact us to schedule a consultation.
Yes, we have solutions for existing homes using wireless devices and non-invasive installation methods. Installation is quick and causes minimal disruption to your daily life.